1st Line Support Technician
- Hiring Organisation
- Integral Recruitment Ltd
- Location
- Chichester / Bognor Regis area, Church Norton, West Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000/annum
first point of contact for clients via phone, email and helpdesk system Troubleshooting and resolving 1st line technical issues remotely Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues Logging and managing tickets through to resolution in line with SLAs Keeping clients updated with clear … working within an MSP/IT Support Services environment is ESSENTIAL Strong customer service and communication skills Good understanding of Windows desktop environments and Microsoft 365 Experience working with ticketing/helpdesk systems A proactive attitude and genuine desire to learn and progress Full UK driving licence preferred What ...