in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing, and operating both outsourced and insourced contact centres - Expertise in digitalising call centres from legacy systems - Strong knowledge of contact centre technologies and platforms … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analyticalskills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯
Bolton, Greater Manchester, North West, United Kingdom
The Bridge (IT Recruitment) Limited
in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing, and operating both outsourced and insourced contact centres - Expertise in digitalising call centres from legacy systems - Strong knowledge of contact centre technologies and platforms … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analyticalskills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯
Bolton, Lancashire, England, United Kingdom Hybrid / WFH Options
MBDA
layouts, Engineering Drawings. Significant experience creating Automated Test Equipment. Experience of using NI LabVIEW and/or TestStand preferable. Experience in Boundary Scan/XJTAG preferable. Strong problem solving skills with an exceptional eye for detail. Strong analyticalskills and passion for driving continuous improvement, with six sigma experience desirable. Our company: Peace is not a given More ❯
Bolton, Greater Manchester, North West, United Kingdom
Evri
Experienced HR System Implementation Advisor (Fixed-Term) Ideally with Dayforce, UKG, JoinedUp Beeline experience, plus strong data and administrative skills We're looking for two experienced HR System Implementation Advisors to join our team on a fixed-term basis, supporting both the successful rollout of our new Time & Attendance (T&A) system and the ongoing management of our current … T&A processes. This is a fantastic opportunity for someone with strong technical, analytical, and administrative skills to play a key role in shaping the future of our HR systems. About the Role: In this varied role, you'll work closely with the Time and Attendance Delivery Manager to ensure the new system is configured, tested, and implemented … T&A systems, ensuring smooth day-to-day operations alongside project work. About You: You'll bring proven experience in HR or T&A system implementations, with a strong analytical mindset, excellent stakeholder engagement skills, and the ability to balance project and operational responsibilities. Essential Skills & Experience: Demonstrated involvement in HR or T&A system implementation projects. More ❯
note this is a training course and fees apply* Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme … career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this … listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately More ❯
in every industry and as artificial intelligence requires data to operate there is now a massive growing demand for Data experts. If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future within Data Science. We use our specialised Data Science Career programme which looks to … journey and often fast-tracked route into a new career in Data Science. Courses have been identified by our recruitment partners as industry standards for the Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Working full-time, part-time or are unemployed, this job and recruitment … no exam. Step 2 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately More ❯
principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. … diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through … help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into More ❯
principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. … diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through … help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into More ❯
Bolton, Greater Manchester, North West, United Kingdom
Intercity Technology Limited
utilise Intercitys system management toolsets and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. This role will operate on a 24-hour rota shift … Switches, Firewalls and wide area communications. Awareness of some of the following vendor products; Check Point, Juniper, Cisco, Extreme, Aruba, Exinda. Previous customer service experience is desirable. Competencies and Skills: Excellent interpersonal, written, and verbal communication skills. Ability to work under pressure, multitask, and respond to deadlines. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement … mid-sized company in the UK to work for! - 7th best company in the West-Midlands to work for! ?? Platinum Eco Vadis rating We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As More ❯
Bolton, Greater Manchester, North West, United Kingdom
Intercity Technology Limited
Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support:Provide … key IT concepts and commonly used terminology. Previous ITIL experience is desirable. Previous customer service training is desirable. Experience with shift working, including unsociable hours, is desirable. Competencies and Skills: Excellent interpersonal, written, and verbal communication skills. Ability to work under pressure, multitask between simultaneous events, and respond to deadlines. Flexible, tenacious, highly self-motivated, and committed to achieving … mid-sized company in the UK to work for! - 7th best company in the West-Midlands to work for! ?? Platinum Eco Vadis rating We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As More ❯