Head of IT Operations
- Hiring Organisation
- Red Dot Search UK Limited
- Location
- Bolton, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £75,000 per annum
developing the service desk and infrastructure team through 1:1s, appraisals and a skills matrix SLAs, KPIs and service quality, run through Jira Service Management Technical escalation: leading major incidents and the reviews afterwards Change management, IT policy and documentation standards Windows Server, Hyper-V, Dell PowerEdge … Networking across both sites: SonicWall firewalls, switching, VLANs, Wi-Fi and secure remote access Microsoft 365, Exchange Online, Entra ID and Active Directory Patching, vulnerability management, Wazuh SIEM and Cyber Essentials Plus Backup, disaster recovery and business continuity with Veeam, including regular restore and failover tests Mitel telephony ...