2 of 2 Service Delivery Jobs in Bournemouth

range of Microsoft platforms, including Windows 10/11, Office 365, Microsoft Server technologies, and core infrastructure systems (AD, DHCP, DNS). Mentor junior IT staff to maintain high service delivery standards. Engage with technology groups to adopt best practices and ensure continuous improvement. Essential Skills & Experience: Experience supporting cloud platforms (Azure AD, Microsoft 365) and Office … administration (Teams, SharePoint, Entra ID). Knowledge of ITIL service management processes and cybersecurity best practices. Experience with JAMF, iPads, Apple School Manager, Apple Classroom, and Microsoft School Data Sync. Ability to remain calm under pressure and provide effective end-user support in a school environment. Desirable Skills & Experience: Familiarity with MDM solutions (e.g., Intune) and network troubleshooting (LAN More ❯

trends Integrate capacity metrics into IT risk assessments and executive reporting Support internal and external audits, including evidence collection and walkthroughs Collaboration & Tool Management Work closely with IT operations, service delivery, and project teams Use tools like Dynatrace, SolarWinds, and custom dashboards to monitor and model capacity Support awareness and training initiatives around IT risk and control obligations More ❯