2 of 2 Dell Jobs in Bracknell

We’re looking for someone to troubleshoot and resolve hardware and hardware-related software issues both remotely and physically from our warehouse, resolving client issues, with a focus on Dell hardware! LA Micro Group is an independent technology group, home to LA Direct Solutions and Bytestock. We build and supply quality and bespoke computers to end users, brokers, resellers, and … we want to hear from you! Key Responsibilities: Provide timely and effective technical support to customers via email and phone. Resolve hardware build issues within the warehouse, adhering to Dell cable routing diagrams and machine specs. Communicate with sales representatives regarding issues with builds and further their understanding of products. Document and track customer issues and resolutions in our support … such as C++, Python and Linux command line to enable customers to resolve hardware issues. You will have: Proven experience in technical support. Strong knowledge of hardware, particularly with Dell products, network troubleshooting and switch configurations. Excellent communication skills with the ability to explain technical concepts to non-technical users. Customer-focused with a commitment to providing exceptional service. Desirable More ❯

tech-savvy individual with strong experience in ITAD/End-User Buyback and a track record of managing complex supply relationships. Key Responsibilities Own and manage direct purchasing of Dell enterprise hardware (servers, storage, networking). Build and maintain supplier relationships in the ITAD and cancelled order/return purchase markets. Source and negotiate the purchase of Intel and AMD … integrity. Work closely with sales, warehouse and testing teams to meet delivery schedules and stock requirements. What We’re Looking For Proven experience in enterprise IT hardware procurement (especially Dell). Strong existing network within the ITAD and secondary hardware space. Hands-on experience buying returns/cancelled orders and managing reverse logistics suppliers. Demonstrated ability to negotiate and drive More ❯