2 of 2 Remote/Hybrid ITIL Jobs in Bracknell

environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your competencies Experience in a Service Desk or Helpdesk environment Working knowledge of ITIL Incident Management and Request Fulfilment Excellent communication and customer service skills Basic technical knowledge of electronic security systems Understanding of windows opperating systems Technical knowledge ...

diagnose & triage issues or requests Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions Understanding of ITIL and its principles such as event, incident, problem, and change management Organizational skills to manage multiple priorities at one time while meeting deadlines Experience participating ...