2 of 2 Performance Metrics Jobs in Bracknell

KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management reports, and participate in recruitment and staff development Key Skills & Expertise • Proven experience in IT support and infrastructure environments • Familiarity with Microsoft Server 2019, Active … virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background • Experience with SCOM or SQL-based reporting • Exposure to … software deployment or endpoint management The Package • Up to £48,000 base salary • SIS performance bonus - up to 5% • Enhanced pension scheme - up to 10% matched • 26 days annual leave + 3 flexible bank holidays • Hybrid-friendly culture (occasional WFH/family flexibility) • Full benefits package including healthcare, life assurance, and employee perks • No on-call, 37-hour work More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯