Associate Technical Customer Success Manager
bradford, yorkshire and the humber, united kingdom
LexisNexis Risk Solutions
Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis … RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible … for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met Being an expert More ❯
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