1 of 1 Remote/Hybrid Social Skills Jobs in Bridgend

week.Key Responsibilities:Efficiently and professionally respond to end-user inquiries via self-service tickets and phone calls.Provide remote, technical 1st line support, utilising your skills, knowledge, and experience, as well as consulting our extensive knowledge base and collaborating with the broader IT department.Manage assigned ticket queue and monitor shared … O365, SCCM, AD, Citrix, and more.Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP.Excellent customer service, telephone, and communication skills.Strong problem-solving abilities and basic hardware configuration and repair experience.ITIL Foundation Certification or willingness to obtain within the first year of employment (preferred).What ...