2 of 2 Remote Telecoms Jobs in Bridgend

delivered with expertise, passion and heart. We are looking for an enthusiastic Comms Projects Team Leader with a passion for customer service with previous experience of working within the Telecoms or ICT sector. About the Role: The comms projects team is responsible for planning and delivering projects that have been received from the sales team. This will involve facilitating and More ❯

the UK. This role will suit an enthusiastic customer service focused individual with previous experience of working within the ICT sector, preferably in an IT and/or a Telecoms Helpdesk role. You will take inbound calls from clients who require technical assistance and immediately triage their calls with a view to helping and close the ticket. Main duties: Answering … professional manner. Demonstrate ownership, accountability and strive for "First Call Resolution" Troubleshoot and resolve hardware and software issues Communicate clearly and effectively. Experience required: An ICT and/or Telecoms background with service desk experience is essential Customer service experience is essential Comfortable using CRMs and documentation solutions The ability to work quickly, calmly and accurately under pressure This is More ❯