Service Desk Apprentice will support end users of Claranet’s Managed Workplace service by providing remote technical assistance across managed hardware, software, Microsoft 365, and endpoint services. Role Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining, and improving … lifecycle of a ticket Providing remote technical support to customers Troubleshoot and resolve issues related to hardware (desktops, laptops, peripherals), managed endpoints, and Microsoft 365 applications User account, license and access management Support software installations, updates, and configuration tasks on client devices Document issues, solutions, and workarounds in knowledge ...