1 of 1 Remote/Hybrid Business Analysis Jobs in Brighton

delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities … business outcomes. This role offers the opportunity to influence the evolution of a critical customer engagement platform that enables seamless and efficient customer experiences across a global organization. Responsibilities: Support the Product Manager in executing the product roadmap for the Five9 Dialer platform. Partner with Contact Center Operations, Technology ...