Support Engineer
Brighton, East Sussex, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Neoci Ltd
automated test suites. Define acceptance criteria and support test coverage across web, mobile and API layers. Perform exploratory testing on new features. Integrate test automation into CI / CD pipelines. Document results and track defects to closure. Creation of end user docs and manuals Requirements Essential: Experience within technical support / software support / IT help-desk / application support, or similar. Strong problem-solving and analytical skills. Ability to communicate clearly with technical and non-technical users. Comfortable documenting and managing bugs and support tickets. Desire to learn: especially with regard to QA / testing methodologies, test case design, manual / automation testing Desirable: Experience maintaining servers and understanding … deployment environments. Familiarity with Google Cloud Run or similar serverless / container-based platforms. Knowledge of WebRTC, VoIP or UC systems. Understanding of CI / CD pipelines. Experience with REST APIs and JSON. Interest in AI / speech processing technologies. Exposure to Agile and BDD testing approaches. Personal Qualities Detail-oriented and methodical. More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted: