Customer Support Team Lead
Brighton, Sussex, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Inshur Inc
be responsible for leading and developing a team of Customer Support Associates. You'll coach, support, and motivate them to deliver exceptional service while ensuring smooth operations and continual improvement of our customer experience. Team Leadership: Guide and mentor the Customer Support team to meet SLAs and KPIs while fostering a positive, high-performing culture. Escalations & Quality: Handle … additional skills that could set you apart A natural motivator and great communicator who inspires others. Creative problem solver with curiosity and a love of learning. Demonstrated success driving continuous improvement in a fast-growing, international environment. You'll love it here if you: Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: