21 of 21 Remote/Hybrid ITSM Jobs in Bristol

ManagerProgramme Name: LCSTLocation: Bristol, UKAre you ready for your next career challenge?.. Role Overview:The Service Desk Manager will be an experienced IT service management professional responsible for the leadership, performance, and continual improvement of the Service Desk function across the LCST programme. The role will provide strategic ...

This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with … fast-paced environment and delivering an outstanding customer experience. You'll have strong technical troubleshooting skills and understand the importance of following IT Service Management best practices. Essential Skills & Experience Strong understanding of ITIL principles (ITIL v4 Foundation certification or equivalent experience is essential). Previous experience working within ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … efficiency, and digital transformation goals.Designing and delivering compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Advising clients on how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

operating systems (e.g. Windows 11, Windows Server).Virtualisation technologies (e.g. VMware or Hyper-V).An awareness of or willingness to learn:IT Service Management (ITIL)Switch & WiFi Deployment. Extreme Networks, XIQ Cloud.Security Solutions such as Checkpoint and Azure firewalls.Microsoft Exchange Online with Exchange SE hybrid on-prem.Microsoft Entra ...

integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable and upgrade-safe solutions.Track record ...

testing, validation, and deployment strategiesLead functional design reviews, solution gates, and senior stakeholder alignment sessionsDemonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilitiesOversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories ...

workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

large-scale ServiceNow transformations in complex enterprises.Strong Private Sector knowledge, including business transformation, operations and customer outcomes.Experience with relevant ServiceNow capabilities such as ITSM, ITOM, ITAM, SPM, CSMExperience shaping, mobilising and governing multi-workstream programmes.Track record of building high-performing teams, coaching senior practitioners and improving delivery capability. Consulting ...

Skills Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus). Experience engaging senior stakeholders and leading teams. Skilled in ITSM tools, BI dashboards, Excel and PowerPoint. Strong analytical, communication and presentation skills. Confident handling major incidents and escalations. Customer-centric mindset with strong organisational abilities. ...

models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent.Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries.Commercial awareness to manage effective client, supplier, and partner ...

delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics ...

across the firm as well as with our clients.Essential experienceComprehensive experience in the ServiceNow technical ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSMProven track record working in ServiceNow programmes of work for large enterprises Experience with working on ServiceNow integrations using ServiceNow including ...

support, managed services or technical operations environment Comfortable working independently on a 24x7 shift pattern Linux systems administration knowledge is essential Experience using an ITSM/ticketing tool (ServiceNow, Jira Service Management, HaloITSM, FreshService or similar) Data-centre or AI/GPU infrastructure exposure is advantageous The NOC Engineer position ...

Technical Architect or Technical Lead capacity. Experience leading and mentoring ServiceNow development teams. Expertise across multiple ServiceNow product lines, including at least three beyond ITSM, such as: ITOM ITAM HAM/SAM SPM HRSD CSM Strong scripting and integration experience using JavaScript, SQL, REST/SOAP APIs, and Web Services. ...

defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with the ability ...

support, managed services or technical operations environment Comfortable working independently on a 24x7 shift pattern Linux systems administration knowledge is essential Experience using an ITSM/ticketing tool Data-centre or AI/GPU infrastructure exposure is advantageous The NOC Engineer position is fully remote for the remainder of this ...

summary Can you confidently resolve complex IT issues while delivering exceptional customer service across phone, chat, email, and ticketing channels using ITSM tools such as ServiceNow? Have you developed strong troubleshooting skills across Windows and Microsoft packages, IOS Devices, and end-user technologies? Are you a team player … limited to: 1. Provide 1st and 2nd Line IT Support to internal users through different channel of communication including, telephone, live chat, emails and ITSM tools. 2. To action and respond to automated pro-active alerts generated by internal and external monitoring systems and provide advice, guidance, and assistance ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...

report control gaps, risks, and non-compliance issues to stakeholders, and support the development of remediation recommendations.Maintain ServiceNow (or an equivalent GRC/ITSM platform) workflows for remediation tracking and control lifecycle management.Collaborate with cross-functional technical and compliance stakeholders to ensure testing is consistent, well-evidenced, and aligned … NIST, CIS Controls, SOC 2).Working knowledge of automated control testing tools (e.g., Qualys, Tenable, Rapid7, or similar platforms).Experience with GRC or ITSM platforms such as ServiceNow, Archer, MetricStream, or similar for control and remediation tracking.Experience with Microsoft security tooling (e.g., Defender for Endpoint, Intune, Sentinel) and/ ...