8 of 8 Remote/Hybrid ITSM Jobs in Bristol

years in a managerial capacity. Technical Skills: Strong knowledge of Windows, macOS, and Linux Proficiency with enterprise software, networks, and troubleshooting Familiarity with ITSM tools (eg, Fresh Desk, Jira, Zendesk). Hands on knowledge of Office365 suite Knowledge of endpoint management systems such as Intune or Jump Cloud Familiarity with ...

teams and third-party suppliers Hands-on experience of Service Introduction, Operational Readiness and transition into live service Solid understanding of ITIL/IT Service Management practices, including Service Level, Incident, Problem, Change, Capacity and Continuity Management Experience supporting Major Incidents, including out-of-hours participation and senior stakeholder communications ...

leaders, technical teams and third-party suppliersHands-on experience of Service Introduction, Operational Readiness and transition into live serviceSolid understanding of ITIL/IT Service Management practices, including Service Level, Incident, Problem, Change, Capacity and Continuity ManagementExperience supporting Major Incidents, including out-of-hours participation and senior stakeholder communicationsDemonstrable track ...

Band 7 You will be joining an organisation that is embarking on a programme of digital transformation across its strategic ITSM platform. You will be a key member of the Product Delivery team and will be responsible for automating, and digitising processes through development and adoption of the ITSM platform. … others to adhere to proper protocols and procedures within the ITSM platform. Knowledge and experience of service design and transition aspects of the IT service management lifecycle. Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act. Demonstrable experience of implementing and managing ...

risk mitigation. Support resolution of failed changes and release-related incidents, driving learning and continuous improvement. Ensure accurate records and evidence are maintained across ITSM and delivery tooling … support audit and reporting needs. Contribute to improving change success rates, release quality, and reduction of service disruption. About you Experience in IT Service Management, with strong knowledge of Change and Release Management (ITIL aligned). Understanding of CI/CD pipelines, deployment tooling, and automated release practices. Experience working ...

speed and quality of response Oversee service performance, capacity and resilience, ensuring risks are identified early and managed appropriately Ensure consistent execution of IT Service Management processes (Incident, Problem, Change, Knowledge, SACM) About you Extensive experience leading IT Service Operations or production support functions in complex, business-critical environments Demonstrable … delivering measurable service outcomes Proven experience operating across hybrid technology estates (heritage and cloud-native platforms) Strong working knowledge of ITIL/IT Service Management practices and their practical application Demonstrated experience leading Major Incident Management, including senior stakeholder engagement Proven ability to improve service performance using data, KPIs ...

actively manage Networking Technology Services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. To ensure that other - DDTS support teams are set up to effectively support and maintain the Technology IT … indirectly leading and influencing teams of diverse individuals. Experience of managing a budget. Knowledge and experience of Service Design & Transition aspects of the IT Service Management lifecycle. Employer details Employer name NHS Blood and Transplant Address England Barnsley Blood Centre, Capitol Way, Dodworth England South Yorkshire S75 3FG United Kingdom ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing ...