Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
Senior Customer Success Manager/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are … technical teams to drive service performance and strategic alignment. Key Responsibilities Manage the customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas … feedback and contribute to continuous improvement of our services and engagement model Required Experience Proven experience in a Customer Success, Service Delivery, or Account Management role Strong understanding of Microsoft Cloud technologies: Azure, Microsoft365, Azure AD, Intune, etc. Confident managing customer relationships and running business/technical reviews Familiarity with ITIL service processes, SLAs, and More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Alexander Mae (Bristol) Ltd
Reporting directly to the Service Desk Manager The Person: For this role, our client is seeking someone with a strong technical background in IT support, particularly within Azure and Microsoft365 environments. Experience in an MSP environment is highly desirable. Previous experience in a Senior Engineer/2 nd/3rd Line Support helpdesk role Strong technical … knowledge of Azure , Microsoft365 , and Windows Server OS Experience with Active Directory , DNS , Remote Desktop Services , and network support Understanding of virtualisation , backup , and disaster recovery solutions Ability to manage and prioritise workload effectively Excellent customer service skills , both written and verbal Good documentation habits and attention to detail Willingness to complete Microsoft certifications (AZ … is essential The Salary: £35-40,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development 24 days holiday + Bank Holidays which increase with experience Car Parking Pension More ❯
Bristol, Avon, England, United Kingdom Hybrid / WFH Options
1TECH STAFFING LIMITED
setup that offers the best of both worlds. Key Responsibilities: Acting as a senior point of escalation for the service desk and field engineering teams Troubleshooting complex issues across Microsoft365, Windows Server environments, networks, and more Designing and implementing technical solutions to meet client needs Building strong relationships with customers and ensuring excellent service delivery Contributing … work, migrations, and upgrades when required Key Requirements: Proven experience in a 3rd Line role within an MSP or similar environment Split between BAU & Project work Strong understanding of Microsoft365, Windows Server, networking, and troubleshooting across a range of technologies Confident stake holder management Excellent communication skills and the ability to build rapport with clients A More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
Head of Service Desk Microsoft Partner (Up to £70K DOE) My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function, ensuring … confidence Experience & Skills Minimum 6+ years in technical support, including significant 3rd-line experience in an MSP environment At least 5 years in a leadership role, ideally within a Microsoft-focused service organisation Solid experience with Microsoft tech stack: Windows Server, Active Directory, Azure (Entra ID), Microsoft365, Intune, Autopilot Familiarity with networking fundamentalsfirewalls, VPNs … reporting on performance data and SLAs to guide decision-making Why Join? Competitive salary up to £70K DOE Opportunity to shape and lead a critical service function within a Microsoft Partner environment Collaborative culture, with investment in professional development and certifications Clear progression path and real influence over customer outcomes and technical delivery Private Health Care Flexible & Hybrid working More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown
Occasionally overseeing and managing contractor installations out of core business hours. About You 4 Years previous experience in an IT Technical support role. Excellent knowledge of MicrosoftOffice365 and MS Operating Systems Understanding of ITIL (ITIL foundation is desirable) Great working knowledge of Microsoft Intune. Use of and understanding of IT Tools, Active Directory, Azure … when dealing with changing requirements and priorities. Able to resolve issues or come up with a workaround while under pressure. Desirable Technologies: Experience using ITSM tools such as ServiceNow Microsoft Autopilot Microsoft Defender JAMF Apple Mac OSX Apple iOS Microsoft Teams Rooms Networking technologies such as TCP/IP, VLANs. Interview process 1 Stage Interview (50min on More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Purple Computing Ltd
technical experience, you should still apply. Job Description Resolve escalated incidents efficiently within the SLA. Provide detailed diagnosis and documentation for issues. Deploy, configure, and maintain systems: Windows, macOS, O365, Azure, Entra?ID, Exchange, Synology, Ubiquiti, Tailscale, 3CX, MDM. Support hardware, networking, VPNs, printers, peripherals, and server/workstation breakdowns. Consult L3 experts when encountering complex or undefined issues. Drive … and to research and learn on the job. Base Technical Skills Familiar with Apple hardware and software, including macOS and iOS. Familiar with common cloud business platforms such as Microsoft365 and Google Workspace. Confident in supporting and deploying commonly used SaaS platforms such as Adobe Creative Cloud, MicrosoftOffice, Dropbox, OneDrive, and Sharepoint?. Familiarity … including the use of VLANs, firewalls and other techniques for network segmentation and endpoint security. Familiarity with advanced cloud directory, SAML/SSO and various modern authentication methods, e.g. Microsoft Entra (Azure). Experience installing and troubleshooting standard office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms, including email service migrations, deliverability and More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Ashdown Group
week. In order to be suitable for this role of significant responsibility, you MUST be a consummate communicator with demonstrable expertise in the administration and support of Azure, Office365, Windows Server, Exchange Online, Active Directory and VMware. In addition to this strong IaC automation and scripting skills are expected, so competence with PowerShell, Terraform and/or More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Tetra Tech
Projects also ProjectWise and Autodesk Construction Cloud would be beneficial Knowledge and understanding of BS EN ISO 19650 compliance is essential Computer literate with a good knowledge of Office365 Previous experience working as a Document Controller for a main building contractor/consultancy is essential. Other Information: UK wide location/Hybrid Ability to obtain security clearance More ❯
experience you'll need: Experience delivering digital or IT training in a professional environment Strong communication and presentation skills Confidence using various tools and systems (e.g. MicrosoftOffice365, Teams, LMS platforms) Ability to adapt learning to suit different audiences and learning styles A collaborative mindset and a positive, proactive approach What you'll get in return More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Artis Recruitment
experience you'll need: Experience delivering digital or IT training in a professional environment Strong communication and presentation skills Confidence using various tools and systems (e.g. MicrosoftOffice365, Teams, LMS platforms) Ability to adapt learning to suit different audiences and learning styles A collaborative mindset and a positive, proactive approach What you'll get in return More ❯
Bristol, Avon, England, United Kingdom Hybrid / WFH Options
Artis Recruitment
style accordinglyWhat experience you'll need:Experience delivering digital or IT training in a professional environmentStrong communication and presentation skillsConfidence using various tools and systems (e.g. MicrosoftOffice365, Teams, LMS platforms)Ability to adapt learning to suit different audiences and learning stylesA collaborative mindset and a positive, proactive approachWhat you'll get in return:A salary More ❯
Holiday + Travel + Pension + Training Bristol, Radstock (Hybrid) Are you an experienced Infrastructure Engineer with a passion for hybrid cloud technologies and multi-cloud environments like Azure, M365, AWS, and Google Cloud? Fantastic opportunity to join a small, supportive MSP offering deep technical challenges, hands-on project work, and the chance to lead the design and delivery of … projects. The role includes a mix of on-site visits and remote work across the Bristol and South West region. The role: Design and implement hybrid cloud infrastructures (Azure, M365, AWS, GCP) Lead client transformation and migration projects Provide hands-on support and act as a senior technical escalation point Mix of on-site and remote client support The person … Strong experience with Azure and M365, Sharepoint Solid networking and virtualisation knowledge Excellent problem-solving and communication skills Full UK driving licence and own vehicle Reference Number:(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Rise Technical Recruitment Limited
Holiday + Travel + Pension + Training Bristol, Radstock (Hybrid) Are you an experienced Infrastructure Engineer with a passion for hybrid cloud technologies and multi-cloud environments like Azure, M365, AWS, and Google Cloud? Fantastic opportunity to join a small, supportive MSP offering deep technical challenges, hands-on project work, and the chance to lead the design and delivery of … projects. The role includes a mix of on-site visits and remote work across the Bristol and South West region. The role: Design and implement hybrid cloud infrastructures (Azure, M365, AWS, GCP) Lead client transformation and migration projects Provide hands-on support and act as a senior technical escalation point Mix of on-site and remote client support The person … Strong experience with Azure and M365, Sharepoint Solid networking and virtualisation knowledge Excellent problem-solving and communication skills Full UK driving licence and own vehicle Reference Number:260249 To apply for this role or to be considered for further roles, please click 'Apply Now' Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Rise Technical Recruitment
Holiday + Travel + Pension + Training Bristol, Radstock (Hybrid) Are you an experienced Infrastructure Engineer with a passion for hybrid cloud technologies and multi-cloud environments like Azure, M365, AWS, and Google Cloud? Fantastic opportunity to join a small, supportive MSP offering deep technical challenges, hands-on project work, and the chance to lead the design and delivery of … projects. The role includes a mix of on-site visits and remote work across the Bristol and South West region. The role: Design and implement hybrid cloud infrastructures (Azure, M365, AWS, GCP) Lead client transformation and migration projects Provide hands-on support and act as a senior technical escalation point Mix of on-site and remote client support The person … Strong experience with Azure and M365, Sharepoint Solid networking and virtualisation knowledge Excellent problem-solving and communication skills Full UK driving licence and own vehicle Reference Number:(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an More ❯