1 to 25 of 26 Remote Service Design Jobs in Bristol

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you’ll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Senior User Researcher Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: GBP 51,000 - GBP 60,000/year Description Made Tech wants to positively impact the country … s future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners … who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams to understand challenges people face when using public services. They do this by conducting user research through employing the use of qualitative/quantitative methodologies with real people, ensuring what their team is More ❯

Senior Service Designer **Senior Service Designer**TorchboxBristolSenior£45,374 - £72,293 per annum***Expires:** 12 Jan 25Total remuneration package: £45,374 - £72,293 per annum* All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout. Senior Service Designer … A bit about Torchbox We design and build digital products and services for international NGOs, governments and universities; we’re the digital marketing specialists for many of the biggest charities in the UK; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more. Our diverse team of over 120 people is mostly UK-based but … building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join. What we’re looking for The Senior Service Designer plays a key role in delivering high-quality digital products and services. You’ll help our clients understand their current offerings and how they can be improved. With More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Senior Designer Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: GBP 50,000 - GBP 55,000/year Description Made Tech wants to positively impact the country's … future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery. Senior Designers at Made Tech are … senior specialists in their design discipline(s). In this case, we're looking for an expert practitioner in Interaction and Service Design who is able to coach, mentor and supervise other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means guiding the work of other designers within More ❯

of our UK Virgin Money hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and … deployment cycles. Responsible for Supplier Relationship Management tasks for our relationship with Microsoft and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and code reviews, fostering a culture … embeddings). Experience of working in an Agile environment and will champion ongoing improvements to ways of working. Strong Engineering skills but also a background to Solution/Architectural Design It’s a bonus if you have but not essential Microsoft certification: PL-600: Power Platform Solution Architect Microsoft certification: PL-200: Power Platform Functional Consultant Red Hot Rewards More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Principal Product Manager Department: Strategy & Design Employment Type: Permanent Location: Any UK Office Hub (Bristol/London/Manchester/Swansea) Compensation: GBP 72,250 - GBP 100,000/year Description Our Principal Product Managers are responsible for leading … in a public sector environment the ability to translate meaningful strategy into effective implementation We expect our Principal Product Managers to bring all of this and to enthuse our design teams and clients with the same passion. The successful candidate will lead the Product Management aspects of one or more of our client engagements while overseeing the wider delivery … industry) when appropriate. They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector. They will work with user researchers, service designers, business analysts, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for creating a More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date:11/06/2025 Function: Delivery Location: Bristol, Glasgow, Birmingham, London, Manchester Ability to obtain Security Clearance to SC level is required As a T&T Programme Lead, you … transitions and transformations. This role is critical in moving customers from legacy or third-party environments into BT's ecosystem and transforming their operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal … CC program delivery for senior internal and external customers. Accountable for leading and motivating a multi-disciplined team of highly skilled and experienced Programme/Project Managers, Technical Designers, Service Designers, CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date:11/06/2025 Function: Delivery Location: Bristol, Glasgow, Birmingham, London, Manchester Ability to obtain Security Clearance to SC level is required As a T&T Programme Lead, you … transitions and transformations. This role is critical in moving customers from legacy or third-party environments into BT’s ecosystem and transforming their operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT’s existing customer relationships but also play a pivotal … CC program delivery for senior internal and external customers. Accountable for leading and motivating a multi-disciplined team of highly skilled and experienced Programme/Project Managers, Technical Designers, Service Designers, CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI’s), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve More ❯

disciplines to innovate and create great solutions for our Defence and Security Clients. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Service Designers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services. Your role will include: Planning and executing user research … and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings into well-designed products and services … lifecycle, ensuring that user needs and preferences are considered at every stage. Staying up to date with the latest trends, tools, and methodologies in user research and user-centred design, constantly evolving your craft to maximise impact, pace and value. Connect to your skills and professional experience All applicants must UK security clearance to Developed Vetting level. We are More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering approach … to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management toolset, but also More ❯

s most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors-driven by expertise in service design, programme management, engineering, and more. About the role As Head of Data Management & Insight, you will lead the AFRS Insight Hub, driving the design and implementation … MI, BI, and analytics, ensuring data is managed as a valuable asset while supporting robust governance frameworks. With a focus on innovation, you'll establish functional roadmaps, develop self-service reporting capabilities, and create high-quality data solutions that inform operational, contractual, and strategic decision-making across AFRS and its partners. Key Accountabilities Build strong relationships with stakeholders to … iterative engagement with business teams. Evaluate and recommend the most effective and cost-efficient approach to reporting and analytics delivery, including internal resources or third-party support. Promote self-service reporting by coaching stakeholders and enhancing organisational data literacy and capability. Collaborate with IT, digital, and business teams to ensure reporting solutions are aligned with technical strategy and business More ❯

s most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more. About the role As Head of Data Management & Insight, you will lead the AFRS Insight Hub, driving the design and implementation … MI, BI, and analytics, ensuring data is managed as a valuable asset while supporting robust governance frameworks. With a focus on innovation, you’ll establish functional roadmaps, develop self-service reporting capabilities, and create high-quality data solutions that inform operational, contractual, and strategic decision-making across AFRS and its partners. Key Accountabilities Build strong relationships with stakeholders to … iterative engagement with business teams. Evaluate and recommend the most effective and cost-efficient approach to reporting and analytics delivery, including internal resources or third-party support. Promote self-service reporting by coaching stakeholders and enhancing organisational data literacy and capability. Collaborate with IT, digital, and business teams to ensure reporting solutions are aligned with technical strategy and business More ❯

Description We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? Join our Digital & Data team working alongside product … design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner More ❯

with the pace and spirit of a start-up, it is redefining how people interact with flexible, digital-first services that meet real-world needs. This role goes beyond design expertise. It requires a leader. Someone who can inspire a team, shape strategic direction, and elevate design as a central function within the business. We are looking for … a design leader with presence and passion. Someone who brings energy to every room, who lifts the people around them, and who sees design not as a department but as a mindset. You will inspire teams to think boldly and deliver elegantly, embedding a culture of curiosity, craft, and continuous improvement. As Head of Product Design, you … will lead a talented, multidisciplinary team and elevate design as a strategic force. You will work closely with Product, Engineering, and leadership to guide both the long-term direction and the everyday moments that shape great customer experiences. As Head of Product Design, your key duties will include: Inspire, mentor, and grow a high-performing team of Product More ❯

Location Bristol, Manchester Job summary The Government Digital Service (GDS) is the digital centre of government — we are responsible for setting, leading and delivering the vision for a modern digital government. joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in … the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge … You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need. This Product Manager role sits within the GOV.UK Publishing Service, which powers GOV.UK—the single website for UK government, serving 30 million users monthly, across 700,000+ pages. The publishing tools and services we provide support over More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP’s flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

Description We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … solving and analytical thinking You enjoy collaborating with multiple stakeholders in a fast-paced environment Experience of working across the full modelling lifecycle - problem formulation, exploratory data analysis, model design, build, testing and handover Experience of conducting analysis for evidence-based decision making, developing models and analyses to support data centric decision making Experience in working in the Defence More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don't rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

understand the unique challenges and opportunities facing Financial Services and the sectors within it, from evolving customer expectations to emerging sectors like Fintech and Insurtech. Human-centred approach: We design solutions that put people at the heart of transformation, driving sustainable change and unlocking workforce potential. Data-driven insights: We don’t rely on intuition and leverage data and … decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern businesses supported by data-driven insight and workforce analysis and understanding. Lead complex, large-scale … digital banking, new risk models, and innovative distribution channels. As an Associate Director, you will: Lead complex, large-scale transformation projects for leading Financial Services organisations, focusing on organisational design, transformation and the workforce changes required. Solve complex business challenges by providing data-driven recommendations and leveraging industry best practices. Manage and mentor multi-disciplinary teams to deliver exceptional More ❯

to adapt approach in pursuit of the optimal solution Are anchored to core engineering area and carry the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and works with teams to provide reassurance and mitigate behavioural change More ❯

Description We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? Join our Digital & Data team working alongside product … design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner More ❯