2 of 2 Remote Support Analyst Jobs in Bristol

Support Analyst Location: Remote (UK-based) Type: Full-time Salary: £33,000 – £36,000 per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting … directly to the Head of Customer Operations, this home-based role offers an excellent opportunity to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality … support experience to users of the platform. Working Hours This role follows a rotating shift pattern to provide full coverage across UK and US business hours: Shift 1: 08:30 – 16:30 GMT/BST Shift 2: 14:00 – 22:00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer More ❯

Were working with a Bristol based tech company looking to recruit an experienced Application Support Analyst to work on a hybrid basis. Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you … ll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types of application support issues/requests Working directly with client representatives to progress issues/requests Collaborating with colleagues to progress issues/requests and further … further in-depth analysis Liaising with different teams for progressing issues through to resolution Assisting with the download of databases from clients and their restore locally Cloud hosted application support activities The team strives to be non-hierarchical with a friendly can-do culture encouraging a proactive approach where every Analyst takes ownership of their ticket/s More ❯