Customer Success Manager
High Wycombe, Buckinghamshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ebury
induction programmes Mentoring junior members of the team to upskill them and assist in their development. Measuring quality assurance of outgoing communications via all channels across your sub-team Commercial Accum Monitor market rates and external economic factors which may impact the business and clients utilisation of the service Analysis of payment data/trends to draw insights (month … on-month trend analysis) Demonstrate strong commercial awareness by identifying organic growth opportunities among client accounts, including upselling and cross-selling as part of trend analysis Responsible for proactively growing revenue of client accounts, by identifying commercial opportunities and establishing a strong working rapport with client key stakeholders and internal commercial counterparts Negotiating FX margins where … the big picture - Strives in high pressure/pace environment o Managing workload around tight time constraints o Confidence liaising and mediating between multiple internal departments to find solutions - Commercial awareness o Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts Confidence to promote the company offering More ❯
Employment Type: Permanent
Salary: GBP Annual
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