2nd Line Support Analyst - MSP Enhanced DBS
- Hiring Organisation
- vertex-it-solutions
- Location
- High Wycombe, Buckinghamshire, UK
- Employment Type
- Full-time
support tickets within agreed SLAs. Provide remote support to end users via phone, email, and ticketing systems. Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments. Escalate complex issues to 3rd Line Support when required. Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies. Identify … Requirements Minimum 18 months' experience in an IT support role. Strong knowledge of Microsoft Server and Desktop Operating Systems. Experience with Microsoft 365, Entra ID, and Azure. Understanding of virtualisation, networking, firewalls, and cybersecurity. Excellent communication, organisation, and customer service skills. Enhanced DBS clearance (or willingness ...