IT Service Delivery Manager
Newport Pagnell, Buckinghamshire, England, United Kingdom
Welcome Break
Taco Bell, and Waitrose. We have 31 hotels, our own forecourts, and are at the forefront of the EV revolution. World-class technologies are key to this, and IT Operations underpin our business while simultaneously innovating and enabling our future. The IT Service Delivery Manager is responsible for the IT Service Desk … react promptly where this may impact service delivery. Ensure adherence to IT service level agreements and review in line with business needs. Support the transition of new services into BAU, working closely with the project and infrastructure teams as required. Work alongside external partners and suppliers, monitoring and reviewing supplier service performance Serve as the primary point … based practices and processes. Experience owning service tooling, including ITSM platforms. Broad expertise in IT Infrastructure and technologies including WAN/LAN/WLAN, Cloud (Azure), Domain services (AAD), Servers, hosting/virtualization, and End User Computing including build, deployment and endpoint management. Experience working with Point of Sale, retail and hospitality technology is desirable. Understanding of More ❯
Employment Type: Full-Time
Salary: Competitive salary
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