2 of 2 Remote/Hybrid People Management Jobs in Buckinghamshire

escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a team of support engineers across both technical and customer service disciplines. Conduct regular 1-2-1s, performance reviews, coaching ...

/migration programme. You are technically credible and able to guide engineering direction, challenge approaches, and make pragmatic trade-offs. You are a strong people manager who builds a high-performing team and reduces reliance on the Head of Ecommerce for operational oversight. Ready to skip the snooze button … perspective: sequencing, approach, and delivery governance to ensure progress without destabilising trading Set and maintain FE standards and patterns: framework usage, TypeScript standards, state management, component structure/reuse, testing strategy and performance best practices. Make key migration decisions visible and understandable: document major trade-offs and decisions ...