3 of 3 Remote Performance Monitoring Jobs in Buckinghamshire

fintech bank revolutionizing the financial services industry. As the Vendor & Procurement Manager, you will play a crucial role in overseeing and optimizing the operational performance of our third-party vendor relationships, ensuring alignment with the bank's strategic goals and regulatory requirements. You will lead a team that drives … high-performing team that consistently delivers on strategic goals. Lead the development of actionable insights through the production of reports and dashboards on vendor performance, operational risks, and key metrics to inform senior leadership decisions and ensure effective oversight. Identify and drive strategic opportunities for process improvement, innovation, and … enhanced operational performance within vendor relationships, ensuring long-term value creation. Champion vendor compliance through regular audits and assessments, ensuring adherence to internal policies, external regulations, and industry standards. Review and evaluate the SOC 1 Type 2 reports to ensure robust change control processes are in place, verifying vendor More ❯

Visibility & Reporting Drive data visibility strategies and develop dashboards to track key operational metrics. Create detailed, data-driven reports to inform decision-making and performance improvements. Ensure actionable insights are communicated effectively across the business. Collaborate with teams across analytics, finance, commercial, and technology to align operational strategies with … business goals. Validation of data integrity (Call classification and outcome monitoring) Use data visualisation tools to clearly communicate insights to stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email … times. Work with customer service and collections teams to enhance communication effectiveness. Conduct capacity planning and productivity analysis across teams. Monitor and optimise automation performance in real-time. Process Optimisation Evaluate operational systems to identify efficiency gains and improvement opportunities. Work cross-functionally to integrate process improvements aligned with More ❯

Visibility & Reporting Drive data visibility strategies and develop dashboards to track key operational metrics. Create detailed, data-driven reports to inform decision-making and performance improvements. Ensure actionable insights are communicated effectively across the business. Collaborate with teams across analytics, finance, commercial, and technology to align operational strategies with … business goals. Validation of data integrity (Call classification and outcome monitoring) Use data visualisation tools to clearly communicate insights to stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email … times. Work with customer service and collections teams to enhance communication effectiveness. Conduct capacity planning and productivity analysis across teams. Monitor and optimise automation performance in real-time. Process Optimisation Evaluate operational systems to identify efficiency gains and improvement opportunities. Work cross-functionally to integrate process improvements aligned with More ❯