2 of 2 Remote/Hybrid Dynamics 365 Jobs in Burton-upon-Trent

Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features. Key skills and responsibilities, Dynamics 365 CE Experience Experienced D365 CE Functional … Customer Service Strong expertise in Customer Service Workspace, Omnichannel, and Contact Centre solutions Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel Proven integration of Teams Telephony with Dynamics 365 Knowledgeable about contact centre tech and telephony systems Solid grasp of Power ...

Dynamics 365 Functional Consultant is needed for a leading client in Burton Upon Trent. The selected candidate will analyse D365 business needs, define and document system requirements, and support system delivery. Responsibilities include providing D365 analysis to facilitate business and technology changes, acting as a business … guiding partner solution designs with a configuration-first mindset. Key skills and responsibilities, Previous experience as a Business Analyst or Consultant working with D365 CE is required. Proficient in configuring D365 and analysing business requirements. Strong understanding of processes that directly involve customers. Skilled in fit-gap analysis, crafting functional ...