1 of 1 Remote/Hybrid Order Management Jobs in Burton-upon-Trent

experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention, relationship management, and continuous improvement across all touchpoints. Key Responsibilities Strategic Champion improvements to the company brand experience. Drive retention, reduce churn, and maintain CSAT scores … manage small customer orders. Act as primary escalation point and manage case queues. Commercial & Financial Support Account Managers and product teams with opportunities and order delivery. Investigate and resolve credit requests promptly. Report on contractual positions and manage cancellations end-to-end. Work with Customer Success to drive product ...