2 of 2 Root Cause Analysis Jobs in Caernarfonshire

Shearman systems, ensuring reliability and performance. Drive user enablement and adoption through training, communications and stakeholder engagement; provide tier-3 support and root-cause analysis of complex issues. Monitor platform health and usage, establish KPIs and continuously improve processes and performance. What you will have Excellent organisational …/activities Attention to detail 3 years solid Salesforce Administration experience, ideally ADM 201 Certified Salesforce Sales Cloud experience Experience of Platform & PSA Business analysis experience – user requirements gathering & analysis Experience managing the platform with the ability to build fields, custom objects, process builders, workflows and complex reports ...

ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks ...