2 of 2 Remote/Hybrid Microsoft Jobs in Caerphilly

support tools Log, prioritise, manage and resolve incidents and service requests in line with SLAs Troubleshoot Windows desktop, laptop, software and peripheral issues Support Microsoft Office, Outlook and Microsoft 365 applications Carry out basic user account and access administration Escalate more complex incidents while maintaining ownership and customer … confidence to support users at all levels Good troubleshooting and problem-solving ability Experience supporting Windows desktop and laptop operating systems Experience supporting Microsoft Office applications and Outlook Ability to prioritise effectively and remain organised in a fast-paced, ticket-driven environment Positive, proactive approach and a genuine interest ...

records. Confident communication skills, both over the telephone and by email, with a professional and customer-focused approach. Good IT skills, including experience with Microsoft Word and Excel. Knowledge of SharePoint or CRM systems would be advantageous. The ability to manage your own workload, prioritise effectively and work positively ...