Closing on 31 Dec 2026 Service Desk Engineer Hybrid · Team Metalogic HQ, Caerphilly, CF83 3GW (United Kingdom) Posted on 02 Nov 2026
- Location
- Caerphilly, Wales, United Kingdom
managing user sessions, placing session hosts into drain mode for maintenance and troubleshooting access and application issues. Networks and telephony – diagnosing Wi‐Fi, LAN, WAN and VPN issues, liaising with connectivity providers, and supporting Microsoft Teams Phone, Webex and Horizon. Security and backup – administering SentinelOne, web filtering, Keeper and mail … with Entra Connect; RDS and RemoteApp. MFA , Conditional Access and Secure Score; troubleshooting with message trace and sign-in logs. SonicWall or UniFi firewalls; WAN technologies such as FTTP, SoGEA, leased lines and 4G/5G failover; awareness of the UK PSTN switch‐off. CompTIA A+, AZ-900 What ...