1st Line IT Support Analyst
- Hiring Organisation
- Proactive Appointments
- Location
- Camberley, Surrey, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £31,000 per annum
environment . The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users across a broad range of Microsoft technologies and enterprise environments . This role is ideal for someone who is customer-focused, technically curious and keen to build a long-term … excellent customer service . What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage and resolve support tickets with clear and accurate documentation Escalate more complex issues ...