Customer Support Engineer
cambridge, east anglia, united kingdom
Darktrace
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the … entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit Job D escription : As a Customer Support Engineer, you will play a critical role in ensuring our … where adaptability, organization, and a proactive mindset are key. This role involves wearing multiple hats and thriving in an environment of rapid growth. Responding to support requests via the Darktrace Customer Portal, Explaining software features and helping customers maximize platform value, Ensuring customer deployments run smoothly and efficiently, Acting as a liaison between customers and the development team when issues More ❯
Posted: