Service Delivery Performance Specialists
Cambridge, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Philips International
and creates insightful reports comparing actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance monitoring, root cause analysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms … to identify and quantify operational challenges, recommend evidence-based improvements, and measure the effectiveness of corrective actions over time. Coordinate Data Collection for Compliance Collaborates with cross-functional project teams to collect install base data necessary to meet quality and regulatory (Q&R) standards and fulfill data requirements for licensed software and hardware assets under managed … service contracts. Support Strategic Improvement Initiatives Acts as a key contributor in continuous improvement programs by delivering data-driven insights, tracking service delivery trends, and enabling informed decision-making for optimized service performance. You're the right fit if: Analytical & Technical Proficiency : Strong analytical skills with proficiency in MS Excel, data analysis, reporting, and continuous improvement methodologies such More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: