3 of 3 Remote/Hybrid ITSM Jobs in Cambridge

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support. Required Skills and Experience: Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit-controlled environment. Demonstrable experience creating Service … skills, with the ability to make complex service arrangements clear and actionable."Nice To Have" Skills and Experience: Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities! Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health ...