Cambridge, England, United Kingdom Hybrid / WFH Options
RealVNC
identify and resolve software bugs Maintain accurate customer records within our ticketing system Create and update support documentation and knowledge base articles Analyse customer feedback to drive product and process improvements Participate in an on-call weekday rota for urgent after-hours support About You You have proven experience providing technical support, ideally for remote access or networking technologies. More ❯
cambridge, east anglia, united kingdom Hybrid / WFH Options
RealVNC
identify and resolve software bugs Maintain accurate customer records within our ticketing system Create and update support documentation and knowledge base articles Analyse customer feedback to drive product and process improvements Participate in an on-call weekday rota for urgent after-hours support About You You have proven experience providing technical support, ideally for remote access or networking technologies. More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
ECM Selection (Holdings) Limited
their team. Typical tasks could include providing front-line support and answering customer questions, providing step by step guidance to resolve common issues, carrying out installations and upgrades, identifying process improvements, and designing and executing test procedures. Essential skills and attributes: A good degree in relevant subject such as Computer Science or Engineering; or similar experience Excellent communications skills More ❯
