Enterprise Analyst
- Hiring Organisation
- Calibre Scientific
- Location
- Cambridge, England, United Kingdom
responsible for diagnosing and resolving ERP issues through system knowledge and configuration, with a focus on SAP S / 4HANA and SAP Business By Design. This is a hands-on functional role, not a pure triage position. The analyst … Duties and Responsibilities: Ticket Management & Triage Support ticket intake and prioritization as part of the wider support process Classify, prioritize, and route tickets (break / fix, enhancements, changes) Manage ticket lifecycle from creation through to resolution or escalation Issue Resolution (L1 / L2) Diagnose and resolve ERP issues ...