3 of 3 Remote/Hybrid SLA Jobs in Cambridge

Technical Support Manager

Location
Cambridge, England, United Kingdom
platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...

IT Support Technician Apprentice – Cambridge Fire & Rescue– Cambourne, CB23 6FY– £18,000pa – 37hrs/w

Hiring Organisation
Cambridgeshire Fire & Rescue Service
Location
Fire Station, Back Lane, Great Cambourne, Cambridge, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ICT support groups ...

Technical Delivery Director

Hiring Organisation
Nanotek
Location
Cambridge, Cambridgeshire, UK
Employment Type
Full-time
field, building long-term strategic relationships with client-side technical champions. Growth Mindset: You excel at turning friction into flow, optimising internal processes (QA, SLA monitoring, escalation paths) to support a scaling global business. ...