3 of 3 Remote/Hybrid Service Management Jobs in Cambridge

India, delivering a consistent, high-quality support experience to Roku employees across all global offices. This role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow … while championing Roku's shift toward an agent-assisted, self-serve IT operating model. This is a hands-on leadership role that blends people management, process design, and cross-functional partnership with teams across Network Engineering, AV Technology, Security, and People Operations. How will I use AI at Roku ...

wider People Systems landscape. You will combine strong technical expertise with delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 68 colleagues and work closely with the Technical … through technology. Additional responsibilities and accountabilities include: Manage the delivery of People Systems solutions using methodology, from User Story Refinement to deployment and live service support. Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. Acting as a technical subject matter ...

wider People Systems landscape. You will combine strong technical expertise with delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 6–8 colleagues and work closely with … through technology. Additional responsibilities and accountabilities include: Manage the delivery of People Systems solutions using methodology, from User Story Refinement to deployment and live service support. Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. Acting as a technical subject matter ...