by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership on support trends, risks, and opportunities for improvement. Collaborate and implement methodologies to improve first call resolution … can support new systems/applications when moved from project/hyper care phase. Work closely with the ServiceNow delivery team to participate in testing, process design, training and so on to ensure the specialized Service Desks are involved, consulted and utilize the technology to the fullest when appropriate. … perspective is incorporated. May conduct meetings with internal customers to diagnose technical needs or issues. As needed, support useracceptancetesting (UAT) and user training. May participate in governance, risk, and compliance activities relevant to assigned business area and/or other IT workstreams. Where applicable More ❯
and manage your time effectively & efficiently. IDEAL CANDIDATE: A proven WMS Analyst with excellent exposure to Blue Yonder Understand the processes of SIT and UAT, and prioritization. You will be able to fix the issues for the end user. A strong understanding of Distribution methodologies, processes, and guidelines Proven track More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Picture More Ltd
be a pivotal member of their Product Delivery Team , leading QA strategy and execution across legal software platforms. You'll plan, execute and automate testing activities to ensure their applications are reliable, secure, and user-focused - all while working collaboratively across development, analysis, and project management teams. Responsibilities … performance, security) Lead defect tracking, resolution, and process improvement Implement and maintain automated testing frameworks Generate comprehensive test documentation and stakeholder reports Drive UAT activities and support end users Mentor junior testers and promote QA best practices Stay ahead of testing trends and suggest continuous improvements What you … ll bring: 5+ years in software testing, with 2+ in a senior QA role Proficiency in Selenium, JIRA and test automation scripting Strong understanding of manual and automated testing methodologies Experience generating detailed user test scripts and leading training sessions Exposure to legal tech or a regulated More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Belcan
between IT and business teams Chasing and coordinating with stakeholders to drive progress Providing technical support, triaging incidents, and escalating issues as needed Supporting UAT activities, including basic script writing, deployment, and reporting Translating business needs into actionable user stories with clear acceptance criteria Monitoring and escalating unresolved More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Belcan Technical Recruiting (UK) Ltd
between IT and business teams Chasing and coordinating with stakeholders to drive progress Providing technical support, triaging incidents, and escalating issues as needed Supporting UAT activities, including basic script writing, deployment, and reporting Translating business needs into actionable user stories with clear acceptance criteria Monitoring and escalating unresolved More ❯
Cambridge, south west england, united kingdom Hybrid / WFH Options
Belcan Technical Recruiting (UK) Ltd
between IT and business teams Chasing and coordinating with stakeholders to drive progress Providing technical support, triaging incidents, and escalating issues as needed Supporting UAT activities, including basic script writing, deployment, and reporting Translating business needs into actionable user stories with clear acceptance criteria Monitoring and escalating unresolved More ❯