2 of 2 Remote Applications Support Jobs in Cambridgeshire

The Manager, Customer Support is responsible for managing a support team that provides application software support to Epicor's ERP software customers. In addition to operational responsibilities, this … role works closely with Epicor's Sales, Professional Services, Product Development and other Support teams to ensure overall customer satisfaction. Duties & Responsibilities Leads a team of application support specialists to provide appropriate and timely solutions to customers using Epicor's BisTrack ERP software and related applications Diagnoses issues, identifies root causes and implements solutions. Works … with other Support leaders to resolve complex issues. Ensures company policies and best practices are applied while providing support to customers. Monitors team performance against KPIs. Ensures the team is properly trained in company products and tools, and continuously learning about new technology. Serves as a resource for solutions to complex issues. Collaborates and leads team More ❯

as their business grows, the company continues to add new capabilities. To help their increasing customer base get the best from their products, they are seeking an experienced Application Support Engineer to join their team. Typical tasks could include providing front-line support and answering customer questions, providing step by step guidance to resolve common issues … Full existing right to work in the UK without restriction, time limit, or sponsorship This role features a competitive salary and an opportunity for an enthusiastic and capable Application Support Engineer to become the go-to expert in 4G and 5G technology. Whilst the team works remotely, you will need to be located close enough to Cambridge for … convenient exchange of hardware, or occasional meeting. Keywords: Application Support, Front Line Support, Software Engineering, Software Test, Linux, Client-Facing, Remote Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements More ❯