4 of 4 Customer Retention Jobs in Cardiff

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

measurable revenue . The successful candidate will sit at the centre of our sales, account management, marketing and studio teams , helping us build stronger customer relationships, generate opportunities and ensure our creative and digital capabilities are being fully commercialised. You will need to be comfortable challenging established thinking, proposing … offers and strategies designed to recover dormant revenue . Understand why customers have stopped purchasing and identify opportunities to rebuild those relationships. Establish structured customer feedback loops to improve retention and account development. Account Development Work alongside Account Managers to identify the full commercial potential of every ...

Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations What you’ll do Act as the central coordination point for all renewals and sales support activity across business units. Establish consistent … operational controls, and consistent ways of working across geographically or functionally diverse teams. Experience of managing and improving sales support, renewals, contract management, or customer retention processes. Strong understanding of pipeline management, forecasting, CRM systems, sales reporting, and performance analytics. Ability to analyse complex data, identify trends ...

have the communication skills, attitude and ambition to succeed. You may currently work in B2B Sales, Inside Sales, Telesales, Account Management, Business Development, Customer Retention or a similar role. More importantly, you'll be someone who: Enjoys speaking with customers and building relationships. Is motivated by achieving ...