2 of 2 Remote/Hybrid Customer Service Jobs in Cardiff

product ownership role for the technology underpinning CRM across the business. About the role The organisation runs HubSpot as the operational backbone of customer service, sales and its contact centre, with a bespoke front end built for customer service teams and dedicated tooling for sales. HubSpot … already in use, including a live chatbot, and the business also runs Optimizely alongside advanced marketing and service automation. The CRM Product Manager will take ownership of the strategy and roadmap for this environment, working closely with IT, Digital and external suppliers to ensure the platform continues to deliver ...

leading financial services organisation is seeking an experienced Infrastructure Operations Engineer to join its technology function. This organisation is committed to delivering exceptional customer service through reliable, secure and resilient technology platforms. With a strong focus on collaboration, continuous improvement and employee wellbeing, this is an excellent opportunity … senior escalation point within the team, you will provide expert third-line support and contribute to the successful delivery of operational and service improvement initiatives. The role will involve managing platform health through enhanced monitoring, automation and operational tooling. You will oversee system and database administration activities, ensuring performance ...