5 of 5 Remote JIRA Jobs in Cardiff

management. Ability to motivate teams, resolve conflicts, and remove delivery blockers. Excellent stakeholder management, negotiation, and influencing skills. Proficient with project tools such as Jira, Tempo, Confluence, and Excel. Technical background (dev) is an advantage but not essential. Hays Specialist Recruitment Limited acts as an employment agency for permanent ...

features end-to-end by creating and maintaining build pipelines, developing microservices, and integrating with existing platforms and services including AWS, JIRA, and GitHub. What you'll bring 4+ years of professional experience developing software with Ruby At least 1 year of hands-on experience with Ruby on Rails ...

Head of Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors. It's a fully remote … flexible to meet the flexile demands of the role. But typically, your day will involve; Own and manage all customer tickets via Jira and customer portals (VMO2, BT) Triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors Act as the day-to-day point ...

proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join … Person: Proven experience as a Customer Support Team Lead or in a similar role Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team ...

response to inquiries. Respond to inbound enquiries via email, telephone, or letter. Provide comprehensive help desk support using various platforms. Log technical issues via JIRA and check Salesforce orders for accuracy. Add licenses and administrator details to institutional records on the relevant platform. Be familiar with authentication methods … systems, preferably Salesforce. Knowledge of payment processing methods (Direct Debit, Credit Card, Cheque). Familiarity with technical support platforms and issue logging (e.g., JIRA). Understanding of data extraction, decryption, and file formatting for import. Excellent communication skills, with the ability to handle inquiries and complaints effectively. Ability ...