2 of 2 Remote Problem Management Jobs in Cardiff

status of escalated issues and seeking status updates where necessary Keeping the incident creator informed of progress or possible reasons for delay while escalating known or reoccurring issues to management Recommending workarounds or additional training to users to support efficiency Contributing content to the knowledge base to assist with problem management of incidents Developing applications and reports More ❯

platform and reliability engineering approaches (SRE), including observability, performance optimisation, capturing analytics and security best practices Experience implementing Service Level Objectives and using them to drive error budgets, risk management and alerting Knowledge and experience with operating containers at scale within the Kubernetes ecosystem Experience in building robust, fault tolerant systems and identifying areas for improvement all in the … support of maintaining reliability standards Knowledge of incident and problem management practices Proficiency in the software development lifecycle, including testing, version control, branching strategies and deployments approaches using modern software technologies Ability to debug Production code to identify root causes of failure that lead to improvement Experience building and designing APIs or CLIs that solve internal problems or More ❯