2 of 2 Remote/Hybrid ServiceNow Jobs in Cardiff

team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Join a respected MSP with a strong ...

automation activities as your skills develop Supporting reporting and data management activities to help inform service performance and improvements Assisting with incident management through ServiceNow, contributing to issue resolution and supporting root cause analysis Working as part of a wider team to support the development and improvement of digital services … environments, database querying (e.g SQL) with some confidence scripting, automating and monitoring Experience or awareness of supporting systems in a live service environment (e.g ServiceNow), including responding to incidents or alerts An understanding of monitoring and maintaining system performance Experience assisting with data management, reporting and incident resolution Able ...