1 of 1 Remote Time Management Jobs in Cardiff

ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing in line with agreed incident management processes and progressing prescribed change requests to completion. The post holder will be expected tomaintaina knowledge and understanding across the range of duties so that all functions can bemaintainedduring … ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. Maintain an array of information flows and databases designed to support the service management function. Carry out, asrequired, a regular audit of these databases and be able to action scheduled and ad hoc reporting requirements. Tomaintainregular communications with the customer base over issues … such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. Person Specification Qualifications and Knowledge Essential A-levels, Diploma, HNC, or equivalent qualification in a relevant subject, such as service management, or equivalent practical experience Knowledge gained from practical experience, working across a range of work procedures and practices. A commitment More ❯