related qualification, in particular Microsoft certification Relevant demonstrable experience and knowledge working in an IT environment. Desirable CompTIA A+ certification or Microsoft Certification or Windows 10 course qualifications Any Degree qualification ITIL V4 Foundation Experience Essential Sufficient experience of providing Helpdesk/phone support to users Experience of trouble more »
excellent IT support service. Experience required: 12 months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion to learn about new and upcoming technology and software Ability to find solutions and assist more »
manipulation and strong Excel skills Support VOIP internal telephone system 1st and 2nd line Customer facing telephone/remote software and printer support Support Windows 7/10 Desktop machines, software and printers. Able to use remote software for customer support Provide the best level of customer service for more »
Additional major international languages are a plus. Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. Familiar with operating systems, such as Windows, etc. Familiar CRM tools and analysis such as Salesforce.com Knowledge of Microsoft Teams or other web-based communications software beneficial. Experience with Jira and more »
when required. Undertake any other activity as reasonably requested by management. Essential Skills Required In depth knowledge and experience of Desktops, Laptops Experience of Windows 10 and Windows 11 Office365 management and maintenance Application support and software installs. Knowledge of servers, Networks LAN/WAN, including cloud hosted more »
dynamic team. In this role, you'll play a pivotal part in deploying new IT equipment, configuring systems, and ensuring a smooth transition to Windows 10. Your Responsibilities as the Deployment Engineer : Install, configure, and deploy new IT equipment with a focus on Windows 10 systems. Collaborate closely … with IT teams, stakeholders, and end-users to facilitate a smooth Windows 10 rollout. Conduct user training and provide support during the transition phase. Monitor and troubleshoot any issues arising from the rollout. Document processes, procedures, and troubleshooting steps for future reference. As the suitable Deployment Engineer, you will … have: Proven experience in Windows OS deployment and migration, specifically with Windows 10. Strong problem-solving skills and attention to detail. Familiarity with Operating System Deployment via SCCM. A commitment to delivering top-notch customer service. If you are the Deployment Engineer we are after, apply now with more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Rise Technical Recruitment
of the company's customer applications providing support and also looking at ways to improve procedures and application performance. You will be working on: Windows Server, AWS and Azure platforms, IT Security, PC and Mac Operating Systems, Software Diagnosis and Software Installations. The ideal candidate will have experience with … Windows Server, AWS and Azure platforms, IT Security, PC and Mac Operating Systems, Software Diagnosis and Software Installations. You will need to be proactive and constantly look for improvements that can be made whilst being able to suggest these improvements to key business stakeholders. Experience with APM tools (App … and monitor company's customer applications infrastructure Provide support for customer applications Identify and implement ways to improve procedures and application performance Work on Windows Server, AWS, and Azure platforms Handle IT Security tasks Work on PC and Mac Operating Systems Conduct software diagnosis and troubleshoot issues Perform software more »
