2 of 2 Remote Chatbot Jobs in Central London

continuous improvement culture, by helping to identify opportunities to increase the operational efficiency of the support model Skills required AI Tools: Demonstrable ability to create custom GPT's and Chatbots using AI Tools (we use Google Gemini API (and Notebook LM), Anthropics Claude AI, Microsoft CoPilot, and OpenAI's Chat GPT). Microsoft Azure: Experience with Microsoft Azure and Microsoft More ❯

proven track record in contact centre transformation and CX optimisation A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you More ❯