2nd Line Service Desk Engineer| London (Hybrid) supporting US operations | 1-9pm shifts
- Location
- City Of London, England, United Kingdom
some flexibility. What you will be doing Providing 2nd line support for incidents, service requests and technical problems. Investigating and resolving Microsoft 365, Entra ID, Intune and endpoint management issues. Troubleshooting desktop, laptop, mobile and peripheral device issues. Diagnosing networking and connectivity problems, including … Desk, Desktop Support or IT Support Engineer role. Strong Microsoft 365 administration and troubleshooting experience. Experience supporting Entra ID (Azure AD), Intune and modern device management platforms. A solid understanding of networking fundamentals, including: TCP/IP DNS DHCP VPN technologies LAN/WAN connectivity ...