2 of 2 Remote Onboarding Specialist Jobs in Central London

Job Title: Onboarding Specialist Location: London - Hybrid Team: Service Reports to: Head of Operations Salary : £40k-£50k Equity : Participate in Yonda’s EMI Scheme About the Role At Yonda, we believe that a great customer journey starts with a great onboarding experience. As our Onboarding Specialist, you’ll play a critical role in setting clients … things right the first time, who can spot issues before they become problems, and who genuinely enjoys helping clients understand complex things in simple terms. Key Responsibilities Lead the onboarding process for new clients, ensuring all required data, documentation, and key setup steps are completed accurately and efficiently. Act as the first point of contact for client questions during … onboarding, explaining complex and technical concepts in accessible, layman’s terms. Identify nuances or inconsistencies in client submissions — knowing when to dig deeper and when to escalate to internal teams. Collaborate with our Product and Tech teams to relay client feedback, highlight recurring issues, and contribute to improvements in tools and processes. Build trusted relationships with clients, helping them More ❯

invested in their leadership function (which we built!) A chance to contribute to the ongoing growth and development of the Customer Success function. The Opportunity: Be the product usage specialist, the training specialist and the onboarding specialist all mixed into one! You are the expert the client needs that has first hand experience of how to … You will directly impact the value the client see’s and the success of the relationship! The Ideal Candidate: Previous experience in a B2B SaaS Customer Success, Training or Onboarding role. Previous experience with a multi-product solution where not every client may be using all, or the same products in the platform offering. Experience working within a smaller … holidays. Hybrid working, 3 days a week in a fantastic, central London office (Dogs allowed and drinks readily available!) Health and Dental care. And more! ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow More ❯