26 to 36 of 36 Problem Management Jobs in Central London

important to be able to resolve technical problems, to be successful in this role you will also demonstrate strong customer-facing attributes, such as active listening, empathy, adaptability, patience, problem-solving, and a positive attitude. This is imperative to ensure positive interaction and build strong relationships with clients. Responsibilities Customer onsite support Prepare for site visits; ensure you have … platforms Provide assistance, alongside other teams, with the project delivery of new and enhanced services Processes: Efficiently progress tickets within the ITSM platform in the delivery of incident resolution, problem management, and request tickets Capture and maintain configuration items in the ITSM, SharePoint environments, and RMM tools Record all time spent and capture detailed ticket notes in the … comfortable with travelling to multiple sites during the week) Excellent knowledge of Windows deployment and support Hands-on experience with Intune and SCCM Experience M365, Azure and mobile device management Knowledge of network troubleshooting, firewalls, Wi-Fi and mobile devices Fluent English What we offer in return: Basic salary plus performance bonus 34 days of annual leave (incl. More ❯

Technology, or related field Proven experience delivering 3rd Line Technical Support Strong background working in a busy MSP service desk environment within an ITIL-driven framework (Incident, Change, and Problem Management) Technical Skills Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manager Expertise in managing Major Incidents , including Root Cause Analysis (RCA) and Reason for Outage (RFO) reports Azure … Active Directory (Identity, MFA, Conditional Access) Microsoft 365 administration and support Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint Management, MDM solutions Scripting with PowerShell Knowledge of File System Technologies Strong understanding of core domain services: DNS, DHCP, VPN More ❯

Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers More ❯

Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers More ❯

SQL Servers (ETL, RDM, RDRM, CRM, DPR, Arrear_RM, SSIS) – Support, Maintenance, Remediation and Governance activities. Key responsibilities: . Good Knowledge on Snowflake, SQL Server. . Support in incident management . Monitor daily operations and data movements (Oracle, SQL Server, Snowflake, Kafka) . Service request handling (user creation, data requests, audit, reporting etc.) . Implement security and user access … framework . Support in patching and DR events . Change and problem management . Deployments and RTL Support . Database provisioning, maintenance, and administration . Database and server performance improvement . Data archiving and purging framework . Database monitoring and alerting . Configuration management and documentation . Data protection procedures . Cost monitoring and optimization initiatives . … and file creation frameworks . Storage space and cost optimization . Observability with Datadog dashboards . Minimize Azure SQL DB dependency by moving data to Snoflake. . User access management and auditing . Maintenance and monitoring of database health - daily reports . Table partition implementation . File loading and automation framework . SSIS packages for ETL and parallel file More ❯

Site Reliability Engineer Team Lead – Leadership, Azure, SolarWinds, SLI/SLO, Infrastructure, Risk, Incident Management, Monitoring, Automation – Financial Services – Up to £110,000 Base + Bonus My client, a leading Private and Commercial Bank is seeking an experienced SRE Lead to join their London based team on a permanent basis. In this role, you will define and evolve the … Solar Winds Currently Leading a Small-Medium size team Hands-on expertise with cloud platforms (Azure) and infrastructure-as-code tools (Terraform, CloudFormation). Skilled in incident, change, and problem management processes and tools. Experience designing and operating scalable, highly available, and resilient systems. Knowledge of container technologies (Kubernetes, Docker, OpenShift) and modern architecture (microservices, APIs). Excellent More ❯

Lead the implementation and embedding of new approach across CMCs technology teams Establish best practices and ensure an ongoing focus on reliability, scalability and operational excellence Influence incident and problem management process, driving improvements to key platform metrics Contribute to Post Incident Reviews, root cause analysis, lessons learnt and post actions Champion stability and resilience across the trading … languages Proficiency in implementing and managing observability tools Knowledge of automation tools and methodologies Strong understanding and application of ITIL processes Excellent oral, written and presentation skills Strong stakeholder management and influencing skills Proactive attitude towards learning and adapting to new technologies and industry best practices Ability to work autonomously as well as collaboratively within a team setting Proficiency More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution. Essential duties for the position include, but are not limited to the following: Provide onsite support to Authorized Users with operational and technical support, and to meet specified … user computing technologies Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. Utilize problem management database and systems to track and report on customer calls and requests. Communicate technical information to technical and non-technical team and customers. Deskside support services as More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

IT Support role within an IT MSP, along with either AZ-900 or SC-900 As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. … Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯