2 of 2 Remote Root Cause Analysis Jobs in Central London

Problem Management - Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause analysis, and implementing preventative measures with detailed post-incident reporting. Network & Connectivity Excellence - Advanced understanding of TCP/IP, DNS, DHCP, VPN technologies, SD-WAN, wireless More ❯

implement KPIs and reporting tools for operational health and accountability. Lead forecasting, capacity planning, and scenario modelling to optimise resources. Oversee performance governance, SLA reviews, and supplier scorecards. Drive root-cause analysis and improvement programmes across regions. Manage quality assurance frameworks and integrate customer experience metrics. Provide insights and recommendations to senior leadership for strategic decisions. Lead More ❯